Kintsu Physiotherapy Sdn. Bhd. [Company No.: 202401011555 (1557405-M)] (“Kintsu”, “we”, “our”, “us”) respects and is committed to protecting your Personal Data (as defined below) and your privacy. This Personal Data Protection Notice (“Notice”) explains how we collect and handle your personal information in accordance with the Personal Data Protection Act 2010 including any amendments thereto and the applicable laws and regulations. Please note that Kintsu may amend this Notice as and when it deems necessary or as required by law. You shall be notified of any amended Notice through email.

1.           Personal Data

1.1         Type of Personal Data

 “Personal Data” means any information which relates to you and which was collected or provided to Kintsu for the purposes stated in Section 2 below. In order for us to fulfill one or more of our obligations listed in Section 2 herein, we will need to collect relevant such information from you. The Personal Data collected, recorded, stored, used, disclosed and/or processed (collectively referred to as “Process”) by us may include, but is not limited to:

(a)         Name, date of birth, NRIC number or passport number, gender, nationality, preferred language, ethnic origin, occupation, photographs or other images, security recordings, voice recordings, cookies, home and/or business address, telephone and/or mobile phone number(s) and email address, and any other form of contact information that can allow us to reach you for communication purposes; and

(b)          Physical and mental health, religious or other beliefs of a similar nature (“Sensitive Personal Information”).

1.2         Source of Personal Data

 We may obtain your Personal Data from the following sources, where applicable:

(a)          Directly from you when you communicate with us (e.g. enquiries);

(b)          From forms or information you provide for transactions, contests, promotions, or marketing responses;

(c)          As applicable, from publicly available or accessible sources;

(d)          From written or verbal communications before or during our (pre-)contractual dealings; and

(e)          From third parties connected to you or where you have consented to disclosure, or where otherwise legally permitted.

1.3         Obligatory Personal Data and failure to supply

 Providing your Personal Data (including Sensitive Personal Data) is mandatory unless stated otherwise. By submitting your Personal Data (including Sensitive Personal Data), you explicitly consent to its processing and confirm that all information provided is accurate and lawfully obtained. Your continued engagement with us is deemed ongoing consent for the purposes set out in Section 2 below. Failure to provide the required Personal Data may:

(a)          Prevent us from delivering the requested notices, products, or services;

(b)          Affect our ability to process transactions or fulfil obligations; and/or

(c)          Limit our ability to update you on new products, services, promotions, or events.

2.           Purposes of Collecting and Processing Personal Data

 Personal Data you provide will be processed by us for, amongst others, the following purposes as applicable:

(a)          To deliver and market our products or services to you via email, phone, text or social media;

(b)          To prepare and enter into agreements or contracts for the sale and supply of Kintsu’s products or services;

(c)          For our internal record management in the ordinary course of business;

(d)          To administer specific services, products, events or activities you participate in;

(e)          To conduct marketing and customer analysis;

(f)           To manage our business relationship with you;

(g)          To respond to your communications, including inquiries, complaints or feedback;

(h)          To collect outstanding payments; and

(i)           To comply with legal or regulatory obligations, including any required disclosures.

3.           Storage and Retention of Personal Data

 Your Personal Data may be stored in hard copy at our office or electronically on password-protected servers. Any Personal Data supplied by you will be retained by our organization for as long as necessary to fulfil the purposes stated in Section 2 above or as required by legal, regulatory, commercial or accounting obligations subject to prevailing legal requirements.

4.           Disclosure of Personal Data

4.1         For Kintsu’s personnel, Kintsu will ensure that:

(a)          access to your Personal Data is restricted to employees who are contractually required to process your Personal Data in accordance with their respective job requirements; and

(b)          only necessary information is released to the relevant employees.

4.2         For classes of third parties, Kintsu will ensure that:

 Your Personal Data may be disclosed to relevant third parties (within or outside of Malaysia) as required by law, pursuant to relevant contractual relationship (e.g., appointed service providers) or for the purposes stated in Section 2 above (or related purposes).

In the event of a potential, proposed or actual sale of business, disposal, acquisition, merger or re-organization (“Transaction”), your Personal Data may be required to be disclosed or transferred to the relevant third party and its advisors. You hereby acknowledge and consent to such disclosure and transfer.

Your Personal Data may be disclosed to the following classes of third parties:

(a)          Service providers appointed by us (e.g. banks or financial institutions, software vendors, auditors, lawyers, company secretary, professional advisors, printing companies, event organizer, insurance companies and other advisers);

(b)          Business partners or affiliates involved in delivering the requested services; or

(c)          Law enforcement agencies and relevant governmental authorities, statutory authorities, local council and industry regulators.

5.           Websites

 5.1         Links to other sites

 Links to other website(s) may be provided for your convenience and information. These website(s) may have their own privacy statement in place, which we recommend you review if you visit any linked websites. We are not responsible for the content on the linked website(s) or any use of the website(s).

 5.2         Cookies

 A cookie (a text file placed into the memory of your computer and/or device by our computers) may be used in the processing of your information. A copy of this text file is sent by your computer and/or device whenever it communicates with our server. We use cookies to identify you. We may also collect the following information during your visit to our website and/or the fully qualified domain name from which you accessed our site, or alternatively, your IP address:

(a)          the date and time you accessed each page on our web site;

(b)          the URL of any webpage from which you accessed our site (the referrer); and

(c)          the web browser that you are using and the pages you accessed.

Some web pages may require you to provide a limited amount of Personal Data in order to enjoy certain services on our websites (system login credentials, email address and contact, etc). These Personal Data will only be used for its intended purposes only, i.e. to respond to your message or deliver the requested services.

6.           Right to Access and Correct Personal Data

6.1         You have the right to access to your Personal Data held by us and correct the inaccurate, incomplete, misleading or not up-to-date Personal Data. In this respect, you may in writing:-

(a)          Check whether we hold and process your Personal Data;

(b)          Request access to such Personal Data;

(c)          Request correction of wrong Personal Data;

(d)          Request explanation on our policies and procedures in relation to Personal Data handled by us;

(e)          Communicate to us your objection to the use of your Personal Data for marketing purposes; and

(f)           Withdraw, in full or in part, your consent given previously subject to applicable legal requirements/restrictions, our contractual obligations and a reasonable time frame.

6.2         Accuracy of Personal Data

 You are responsible for informing us about any changes to your Personal Data to enable us to keep your Personal Data accurate and current.

7.           Further Enquiries and Contact Point

 If you would like to obtain further information on how to limit the processing of your Personal Data, you may contact:-

Telephone                               :             6019-313 9967 
Email Address                      :             kintsuphysio.pilates@gmail.com
Business Address               :            21, Lorong Jintan 2, Off Jalan Cheras, Taman Supreme, Cheras, 56100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

8.           Conflict

 In the event of any conflict between this English language Personal Data Protection Notice and its corresponding Bahasa Malaysia Personal Data Protection Notice, the terms in this English language Notice shall prevail.